• Retail Sales Specialist

    Vast Broadband
    Job Description
    Job Title:                     Retail Sales Specialist
    Reports To:                 Manager, Retail Sales
    FLSA Status:               Non-Exempt
    Department:                Admin
     
    Summary:
     
    The Retail Sales Specialist is responsible for providing face to face customer contact for sales and support for service, answering and responding to inbound telephone inquiries and promoting Vast products and services.
     
    Duties and Responsibilities:
     
    • Provides sales presentation and pricing materials to potential customers.
    • Provides the highest standard of quality, commitment, and courtesy in dealing with Vast customers and employees, focusing on customer satisfaction and retention.
    • Processes new service orders and schedules installation of new services.
    • Answers incoming telephone calls and responds to customer requests regarding sales, billing and service issues in a timely and accurate manner, while maintaining an efficient and professional demeanor.
    • Identifies and escalates priority issues; when necessary, transfers calls to the appropriate department.
    • Provides accurate product and service information to customers.
    • Follows Vast cash handling procedures, processes incoming payments from customers, and ensures they are credited to the correct account and deposited in the bank on a daily basis.
    • Follows company and departmental procedures to create work orders and trouble tickets, and troubleshoots customer service issues as they arise.
    • Exchanges and issues Vast Leased Equipment upon customer’s service needs.
    • Uses computer systems to identify, research, and resolve customer issues; researches billing issues and misapplied payments.
    • Accurately completes required paperwork and/or documentation associated with each job assignment and/or customer interaction.
    • Maintains awareness of community activities including Vast sponsorships, customer events, etc., and creates positive customer interaction.
    • Coordinates with other departments as necessary to ensure customer satisfaction and problem resolution.
    • Other duties as assigned.
       
       

    Qualifications:

     
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
     
    Education/Experience:
     
    High School diploma or equivalent required.  Excellent oral communications skills including active listening skills and telephone etiquette are required. Must be able to calculate figures and amounts.  Must be able to operate office equipment to include telephone, headset, computer, printer, and calculator.  Must be able to multi-task and function effectively and consistently in a fast-paced environment.
     
    Computer Skills:
     
    Word processing, Spreadsheets, Internet software, E-mail
     

    Physical Demands/Working Conditions:

     
    Must be able to sit or stand continuously for extended periods of time.  Must be able to safely transport loads of up to fifty pounds.  Must be able to perform repetitive tasks such as data entry and using telephone.
     
     
    Vast Broadband is an Equal Opportunity Employer
     
     
     
    Contact Information
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